I honestly don't know what to do anymore. Still without a passport, will be 14 weeks this coming Wednesday.
I've gotten my representative involved, which just got a token response from the NPIC saying that my application is being processed in Washington. I've paid for expedited processing and shipping. I've been seeing people apply online for routine service, get their passports before me.
My saving grace is that I still have two months to figure this out. Nobody seems to care, no one is taking accountability for the broken system, and no one will do anything for me until it becomes an emergency which is ridiculous.