Grand Hyatt has really gone down the toilet after covid.

The breakfast is a shadow of former glory.

Lost way too many good staff and new staff simply aren’t trained and lack care.

I had a family member in Taipei for surgery. I wanted to upgrade her to a suite (which I normally get due to globalist and over 60 nights in Taipei alone).

I understand this week is long holiday so upgrade is not possible. I offered to pay the higher rate and was told it’s not possible at 7:30 am local time. I checked the Hyatt reservation site that still showed all suite available for booking.

From 7:30 to 3pm local time, I can’t get hold of front desk, manager, or anyone. It’s always busy. Fine o understand they are probably swamped.

But what set me off is that I called several time to make sure items I bought would be delivered to the room during check in. Never happened. Now the $3000 USD package is MIA despite telling me just couple days ago they have the package and everything is ok.

For once I need the team to do extra- everything was just disaster and totally fail.

I hope park Hyatt open soon. GH has now totally gone to .... for me now.