Originally Posted by
uyflyer
...Conclusions: for all practical purposes you cannot use united miles to upgrade CM tickets, at least not through any United channel (be it human or web based) ...
as the prior posts discuss, it appears broken at the moment and has been for a couple of weeks
Originally Posted by
uyflyer
...Does anyone have a contact number for a *A help desk or any other suggestions? ....
A majority of the tool is not UA "own" and it could be a problem at UA or with the partner or with the *A portion of the tool. With multiple carriers having issues, it is likely UA or *A. This has happened multiple times in the past and it can be down for a month or so at times,
In the past, the only option is to wait till it is repaired. No one you can reach at UA will have any useful information.