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Old Mar 31, 2023 | 3:49 pm
  #15  
serfty
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Originally Posted by happiest_at_40000
...
i then saw something online about a Travel Bank with VA and brought it up and they immediately said "oh no problem you said you wanted to switch you ticket not cancel it and move it to travel bank". Pretty silly of them not to offer this option. And then right onboard with VA customer service, it took 3 more holds and 28 total minutes to do all this and get me set up w/ a new ticket how I wanted it and a travel bank with the excess in there for future travel.
All that can be done online, but you were not to know that initially.
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