Got an email last night that a new email had been attached to my account
I immediately got on and changed the email back and changed my password
Contacted customer service and, after discussion, decided that the best option was to get an entirely new Aadvantage #.
During this call, no activity of concern was on my account
At the end of the call I was reassured that the old account was inactivated
I was reassured that everything would port over to the new account essentially immediately, except for the Admirals Club access (2 weeks apparently)
The upcoming reservation for the end of April did port over.
I woke up this morning to an email of a rewards redemption on my old number for 60,000 miles
Customer service not available until 8AM on the East Coast.
The regular agent was able to see that reservation had been cancelled bit the miles had not been returned to my account - she rectified that
I was given a direct number to call them at (888-882-8880) and told not to accept the call back option...apparently that puts you back in the regular queue.
Happy to update as more happens if people would like