I have not done any survey since Mid Feb because I dont have time to do them.

Today I tried to redeem $100 for Alaska Airlines miles the system as usual requires a code being sent, with the options of receiving it by SMS or by pre-recorded voice call - Neither method has sent me a code. I ended up chatting with the robot which submitted a ticket on this... Doubt this would even be understood because the questions presented by the robot none matches with my issue. So I went to the Contact Us section to submit a ticket.

The same cell phone number has been used a couple times for the occasional redemption in the past, at least one time was in January and that worked.

Anybody has ever had this experience?

Update -
The SMS and Voice Mail finally came, after a very long time. I am surprised it worked despite I have re-requested a couple times. Usually other sites that require OTP codes would only let you use the very last one that comes if you have requested it more than one time...
Anyway the redemption is successful.

Final Update -
Chatbot actually successfully passing the info to human rep who sent an email to me, telling me I actually was able to redeem the reward.
I am impressed by the speed of the human agent response!