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Thread: Change fees, refunds & travel vouchers on revenue tickets (2022 onwards)
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Old Mar 29, 2023 | 5:40 pm
  #209  
Bohemian1
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Originally Posted by sokolov
My friend received 4 Air Canada Travel Vouchers for flights cancelled in 2020 because there was a pandemic. According to the AC website, these are transferable and valid indifenitely.

We are trying to redeem them for new bookings, but the error message says that the numbers are invalid. I've also tried to use the "check the balance" page on the Air Canada website, which also says "The Air Canada Gift Card/Travel Voucher/eCoupon number you entered doesn't appear to be valid. Please try entering it again."

Is this a known issue? Or is this an unusual case?

Yes, we have double and triple checked that we don't have a typo in the number.

Silly question, but do the vouchers begin with "14" or did you include a leading zero? The ones with PIN numbers should be 15 digits long.
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