Used it on our honeymoon two years ago - 'collected' at the top of the jetway by a nice lady who walked us through to baggage claim (this after internal flight from Chiang Mai), flunky picked our bags off the belt then we walked back out onto the apron, into minivan direct to chopper.
Into Jetranger (just me and the new Mrs Mac, with two pilots, for the ten minute flight onto the helipad on the roof of the Pen.

You land on the completely flat roof, then little railings raise up all round the edge of the roof and an elevator appears out of the roof. Three blokes in black suits appear (one to greet us and take us to our room, the other two to grab the bags and bring them along a minute or two later). Check-in done in the room.

Can't remember the cost (email the concierge at the Pen and he'll give you the details) but it was worth every penny