Originally Posted by
iapetus
So, when I recently called UA because I noticed that PZ = 1 on a flight I'm taking next month and was told by the agent that he couldn't push the upgrade through, was the agent correct? Now that I know how to push it through myself, I'm not that concerned, just curious.
Yes and no. The agent could have upgraded you. However, agents have been given explicit instructions not to do so unless you're at the top of the upgrade list. So it would have been a policy violation.