Went to Polaris lounge after it took us two hours from landing on UA906 (FRA) to re-entering the airport at T1. Pathetic...

Got there around 5:30, put my name down for restaurant and was told 35 min. Saw a family of four walk into the lounge and being seated straight away. Ah well... Was finally seated around 6:45. Servers are friendly but it was very chaotic. They came several times with dishes out of the kitchen and had no clue who ordered what. Food was good, starter & main, but left after waiting some 10 min for dessert. They need someone to sort this out.

One pet peeve of mine are people who just continue to sit at their table once done and thereby block it for others to use the restaurant. That's just plain entitlement and disrespectful.

The lady serving drinks at the bar was also tired/frustrated. I'm not sure what the issue is - pay, rude people? But UA needs to have a closer look at this and retrain staff & pay them more I think.

Just my two cents, of course.