Originally Posted by
perthite
The problem is that the T&Cs are written in a weird way. You either book the rate, which includes breakfast, or you request at check-in, so I guess they should add it at that part.
At the time of booking, the member can select specific offers, which include breakfast on the nights in question (only weekend nights).
...
If the Member arrives at the hotel without selecting the dedicated offer when booking or does not have a booking, they may request the complimentary breakfast on weekends at the time of check-in
Can you point to the T&C you're looking at?
I have received this preliminary answer from Accor Customer Service:
"We inform you that unfortunately the discounted rate with which you booked your stay at XXX cannot be combined with the usual membership benefits you could have received as a Diamond member. For those to be applied the reservation needs to be booked at a standard loyalty rate."
I booked with the ALL PLUS card (Ex Business Plus). However, no other rates than ALL PLUS are available to me when I do a search 🤦♀️
To be continued
