Originally Posted by
Athena53
I appreciate your honesty. I figure any gate agent who says that really has no way of knowing what will happen when the flight lands at the connecting airport so It's useless prattle. Right up there with "Our dreadfully expensive credit card has a sign-on bonus of XX,000 points- enough for a Business Class round trip to Europe!" and "If there's anything we can do to make your flight more enjoyable..."
The worst GA experience I ever had with any airline was with UA many years ago (well before the CO merger) at Quincy, IL. Our a/c was coming from ORD and was very late to the point that making the last connection to CLE was the only option from Quincy. I told the GA I had to decide soon whether to stick it out or drive to STL to catch the last direct flight home from there. She said the a/c had left ORD and was now enroute so we would be getting out of Quincy. Total fabrication if not an outright lie. The a/c never left ORD. Once that became known I drove to STL to get a hotel.
Afterwards, a family member who worked for UA insisted I write to UA about the incident. All I got back was a form letter saying we hope to see you again soon, or something like that. They didn’t see me soon… not for about the next year.