Originally Posted by
VegasGambler
This can happen with any merchant (including booking directly with the hotel). If you are due a refund, file a dispute before the deadline (which is based on the date you are supposed to stay, not the purchase date).
At this point your only recourse is SCC.
Yes - my point was more that booking directly through the hotel gives some additional protection in that Hyatt/Marriott/etc. are more likely to want to protect the integrity of the overall chain and therefore consider compensation that an OTA might not.
The only reason I didn’t do a chargeback immediately was that they were actually very Johnny-on-the-spot about approving a refund and the facade of the coming funds let me keep my eye off the ball long enough for the window to close. I recognize I’m at fault, it was just a funny reminder of how little the OTAs value customers or their brand perception.
Originally Posted by
Venezuela-Miami
if that happened to you, what could us, mere mortals in the RM an BAAH galaxy expect?
Reporting my first post paid experience with RM:
Appreciating your expertise, how would you advise to manage this crap of response?, regarding my first and only post paid stay on RM, for a measly 500miles (after many many months of being unable to book thru team as explained in many of my previous posts):
Obviously a bunch of BS, as I was finally able to book last month a prepaid via BAAH (1st one with them, as my previous successful reservations were with RM) and it posted promptly and correctly, of course with the same AAdvantage number.
They are not delivering the basic offer provided, isn't this material to file a BBB complaint or something similar? of course not for the 500 miles but for a matter of principle to see if their finally can get their sh.. together.
I hate that this is what customer service has devolved to but one way to get an immediate “second look” at any RM/BAAH issue is to tag RM/Booking.com on Twitter and post about it publicly. Within 24 hours you’ll get a US-based team member who will respond and flag the issue for response.
Your problem is definitely one I’ve not seen before, so credit for that! There’s definitely very little AA can do here - seems like a suggestion designed to buy time rather than fix the problem. Typically with postpaid stays, for the ones that don’t post quickly, you eventually complain until they force approve the posting. One nice benefit of this it’ll post any other outstanding stays on your account as well.