Originally Posted by
wutlol
Just a reminder that there are downsides to booking through these OTAs. I’ve been pursuing an issue stay with RM for over half a year, where they’ve promised me the refund had already been sent, etc. Now in the 11th hour they’re refusing compensation and my ability to chargeback the property itself has passed.
Today they offered me an alternate compensation package to walk away from the issue - a whopping 1k miles.
if that happened to you, what could us, mere mortals in the RM an BAAH galaxy expect?
Reporting my first post paid experience with RM:
Appreciating your expertise, how would you advise to manage this crap of response?, regarding my first and only post paid stay on RM, for a measly 500miles (after many many months of being unable to book thru team as explained in many of my previous posts):
Good morning, we apologize but we currently have a system failure that prevents us from sending the miles, they bounce in the system.
The Technical Department does not have an estimated time to solve it.
We recommend contacting your loyalty program so they can verify your account.
We regret that we cannot help you on this occasion.
Kind regards,
Rocketmiles Concierge
(855) 355-7625 (US & Canada)
(773) 257-7680 (International)
Obviously a bunch of BS, as I was finally able to book last month a prepaid via BAAH (1st one with them, as my previous successful reservations were with RM) and it posted promptly and correctly, of course with the same AAdvantage number.
They are not delivering the basic offer provided, isn't this material to file a BBB complaint or something similar? of course not for the 500 miles but for a matter of principle to see if their finally can get their sh.. together.