Originally Posted by
Bohemian1
Crap. I cancelled a revenue flight a week ago and just noticed that the disclaimer on the email I got telling what would happen next says "Please allow up to six weeks for processing.".
My most recent experiences have been better than that, but I'm kicking myself since I could have just a refund to my CC. I just figured the voucher would be faster. Serves me right.
You never struck me as the kind of person who would be concerned about having those tickets sitting on his card for a few days.
Originally Posted by
canopus27
A naïve person might have expected AC to try to incentivize the use of travel vouchers, perhaps by making sure they were issued even faster than credit card returns ...
I would have expected AC to incentivize non-use of the vouchers so that eventually people forget about them and AC gets the revenue for free.
Originally Posted by
drgmobile
Excuse me if this has already been explained, but going through the thread I can't see it answered. Prior to the pandemic, when I cancelled a non-refundable flight I was simply told I had a credit and to use the original booking number to use it on a future flight. Now it's vouchers that take up to six weeks to issue? What's the deal? Why does Air Canada seem to be going backwards with its systems? We now have two pending vouchers that we would like to have been able to use on flights we've since had to book.
AC isn't going backwards. You still have the option of calling in to cancel a ticket and leaving a credit attached to the booking. But then you'll have to phone in to make the changes - for the same passenger(s) only - and pay a change fee, if any. And you'll likely forfeit any fare difference in your favour. And the credit will only have a limited time to be used.
The vouchers can be requested online, have no expiry, and can be used on any number of bookings for any person. The time to issue them is a drawback, but in every other way, they're vastly superior.