I had to call the Cathay call center over 10+ times the past week as my travel agent is irresponsive, and utterly horrible.

I called from Europe, and was rounted to Poland (2x), India (5x+), Switzerland (1x), and Vietnam (2x). They always picked up my calls within 10-15 mins... The Swiss agents were the most experienced, Polish agents were clueless (they screwed up my reservation change), Vietnamese and Indian agents are typical polite, but not very helpful... Could not get anyone from HK or China.