Originally Posted by
traveluxe
Thank you! And no, this was the second in command I believe. I'm now in touch with the new GM via email and will update the forum in due course with his response after explaining my disappointment.
Sadly our overall experience at Pulo did tarnish our special moment so I'm hoping they're able to make up for it somehow..
It can go two ways: free nights for another stay or some sort of reimbursement. We'll see how this new fellow handles it.