I called the 1K customer service date and asked about the PDB policy. They said in so many words that there is no official policy. It’s up to the FA discretion. The fact is Covid gave United the reasoning for cutback of services. Now that the pandemic is largely over the FAs got used to not doing PDB and don’t feel they should resume.

I got my screwdriver and they gave me the old dirty look like I was a three headed alien