Originally Posted by
dog3
Actually, come to think of it, oddly United hasn't spelled out (like you have here) that they have no responsibility for providing adequate check-in staffing.
A little odd to me though that the airline can require that we passengers do something specific, not provide a reasonable level of support to get it done, and then say it's on us.
I don't really see a 15 minute wait for checkin as being a sign of inadequate staffing, especially in one of the busiest travel seasons of the year. Presenting yourself at checkin mere minutes before the cutoff time during that season doesn't really make for a sympathetic case, when the general industry guidance is arriving at the airport 2-3 hours before scheduled departure.