Originally Posted by
craigthemif
You must call Iberia Plus. Award cancellation is generally painless. (but when your money and/or Avios aren't refunded it becomes a nightmare)
Assuming you booked on the Spain website in Blue or Business Class, 25 euros is subtracted from your cash refund.
I am 6 weeks into a nightmare of dealing with Iberia. They cancelled one ticket and refunded without fuss. The second took 5 weeks to refund the fees/taxes but to date 132000 Avios still not refunded. 8 calls to the service service, I have completed the contact form at leats 6 times, engaged via Twitter and still no one can provide an answer. It is shocking dealing with IB, almost as bad as dealing with Wizz Air