Dear flyertalk,

I use the SAUA (Star Alliance Upgrade Award) using my UA miles from time to time, While there are no guarantees, this proved to be a very useful feature.

The last time I successfully upgraded using SAUA was 2023.03.06.

However, I find UA's SAUA totally broken for me for several days since 2023.03.20. Tried upgrading 3 different itineraries to business (one for a friend, two for myself), all fail. A friend tried for me, also fail. I have not been able to find people who succeeded in upgrading via SAUA in the last week,

The symptoms are: you go on the SAUA page, request the upgrade, receive notification that upgrades are available, when you try to hit upgrade, you fail. This has persisted for a week.

Can someone confirm or deny that this is working or not working for you since 2023.03.20?

perplexed in Taipei


fail when I hit CONFIRM

test case 1

test case 2