I just don’t accept that UA throws up their hands and says « nothing we can do for you, spend the night at SFO «. KOA-SFO is a five hour flight. So UA had five hours to do something to help these delayed transfer pax. Did someone check to see if crew duty hours allowed the EWR flight to be held for 10 minutes? Were they automatically rebooked on other flights so they didn't need to line up at the understaffed UA desk for 45 minutes to make new travel arrangements? Was the arriving flight from KOA given priority for an arrival gate? As a result, not only were these pax inconvenienced, UA winds up paying more for hotels, and rescheduled flights. 💰