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Old Mar 27, 2023 | 10:51 am
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AADFW
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Join Date: Sep 2009
Posts: 496
2023 Domestic F Service Levels

On a recent domestic mainline r/t of ~3 hours each way, I found the complete absence of service in F absolutely astounding on both segments. Both flights were running late, so the lack of a PDBs was understandable. On my outbound flight, service was delayed due to *extremely* light chop. I literally had to flag down the FA for a single refill of my Diet Coke -- the glass was empty when she plopped down the tray. Beyond the FA asking for my drink order / confirming my preorder, and asking to pick up my tray there was literally no proactive service interaction for the duration of the flight. On the return, the first glass of water was served more than halfway into the flight in spite of completely silky-smooth flying conditions. I appreciate the extra room in F, but it feels like these days that's about all for which I'm paying (exponentially) more. It is no longer a "premium" service experience at all.

I know that this will come off like a grandparent bemoaning the "good old days," but when I think of domestic F as recently as the mid-2000s on AA, the differences are dramatic. Long gone are the days of a choice of salad dressing, warm bread basket, wines poured in the isle in addition to one's ordered beverage, etc. The food was also mostly edible in those days.

There's got to be demand for something in-between the current F service offering and flying private. Maybe it's time to stop posting these complaints on FT and start going out of my way to direct my premium cabin revenue to other carriers. Surely there's something better out there? DL? UA? Would love some enlightenment.
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