Originally Posted by shd9
And in addition, I don’t think this is an IT limitation for JAL but a deliberate choice to disallow any service request on codeshares (seats, meals, etc). Their seat selection system is actually quite robust, and can select AA or CX seats in the same booking without any problem. It’s laughable that they allow a seat selection on an AA flight operated by CX, but not an AA flight operated by JL
THIS! Very well said.
AA needs to crack the whip on JL with this. JL needs to get in line and get their act together like the other OW members. This is only an issue that exists on JL in the OW alliance.