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Thread: how in the world can I make a mixed-cabin award booking?
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Old Mar 25, 2023 | 4:49 pm
  #42  
jamienbaker
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Originally Posted by Always Flyin
Follow-up. SQ absolutely refused to fix this. They wouldn't refund the excess miles and left me in economy from SIN to MNL, even though there were award seats available in business.

They wouldn't even admit their agent got it wrong. They kept repeating, "You agreed to it." I countered with what choice did I have without losing the seat? They didn't care.

Incredibly frustrating. So good in the air and so awful on the ground (don't get me started on lounge access issues in S'pore.)
I work in aviation and have never dealt with such ineptitude. True, I haven’t flown every airline in the world. As an aside, I just booked a separate SQ award from Singapore to Brunei as the agent couldn’t figure out how to add it to my existing JFKSIN. SQ is the only airline where I routinely overpay for awards.
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