Originally Posted by lloydbuck

Having checked the policy of my insurance, it does state that I'm only covered up to £2000 per person for a cancelled flight. Problem here is that a replacement flight is double that at this point. Whilst I agree that splitting us up and a downgrade is ridiculous, they can argue that the tickets were booked from our individual frequent flyer accounts, so we are two individuals. That being said, they have been made aware that we a husband and wife, and when I spoke to the call centre before any of this happened, they said that they would link the tickets so that staff knew we were travelling together.