Originally Posted by
chris63
In my opinion you have not accepted anything, they are refusing to rebook you to other carriers, contrary to UK261, i would make that clear to them & say you will have no alternative but to pay for the other carrier & sue LH, hopefully your travel insurance would cover that & see what their response is, splitting you up and a downgrade is ridiculous.
Having checked the policy of my insurance, it does state that I'm only covered up to £2000 per person for a cancelled flight. Problem here is that a replacement flight is double that at this point. Whilst I agree that splitting us up and a downgrade is ridiculous, they can argue that the tickets were booked from our individual frequent flyer accounts, so we are two individuals. That being said, they have been made aware that we a husband and wife, and when I spoke to the call centre before any of this happened, they said that they would link the tickets so that staff knew we were travelling together.