Originally Posted by
TomWinMD
I'm sharing it for your awareness as AA customers to include in your decision process to use AA's service or not.
AA bent over backwards to give customers flexibility during the pandemic. We had lots of opportunities to use credits well beyond original expiration dates. These tickets are now over 3 years old, and air travel has been mostly back to normal for over a year. This is one area I don't fault AA for given how it was handled.
Also, I suspect your original flights ended up being cancelled anyway, which would have you entitled you to a refund had you not cancelled when you did.