Originally Posted by
JamesHNL
I booked a ticket for a friend(non member), for 59,000 miles. The total showed 50,100 after 15% member discount. I used the DL Gold card to charge it but I was still charged the 59K. I can't figure out what I'm doing wrong. I called in but they were no help.
You have to be logged in as an Amex cardholder to get the discount. If the booking takes too long you can be logged out. Cancel the booking and redo it.