Originally Posted by
erdoran
Just sharing my experience - perhaps venting? Totally gave up, and booked my ticket on the airline site. Gave up the extra points but I'd had it with Chase Travel!!!! Very very disappointing experience. I know, in the end I got done what I needed to, but at added cost and in spite of Chase Travel, not because of them. Lesson learned.
Many people swear by Chase Travel and laud its value. Some people swear at Chase Travel and question its value. Still others avoid travel agencies entirely, finding value by interacting directly with travel providers. You'll find horror stories and success stories from everyone.
RNE, in the latter camp.