Dear Mr. Purserin painajainen,


Thank you for contacting Finnair Customer Relations.


Please accept our sincere apology for the trouble and inconvenience you have experienced during your travel from New York to Helsinki on March 21st.


As a Finnair Gold member we want to provide you with fast and efficient onboard service and regret that this was not the case this time.


In Premium Economy, you’ll enjoy two meal services: a high-quality three-course meal as well as a lighter second meal or snack before landing. The first meal has two main course options, and it is served on chinaware created exclusively for Finnair by the Finnish design icon Iittala.

I am delighted to hear you received both of these meals onboard your flight, even if it wasn't entirely to your taste. Please note that the meals are carefully selected to fit the widest possible audience, and we even offer a choice of meals so you can find the best option for you.

In regard to your question about water I would like to point out that, in addition to the meals, you can enjoy complimentary beverages and drinks (excluding champagne) throughout the flight. Water is indeed one of these complimentary beverages.


We hope that your future flights will be a pleasant experience in every possible way.



Kind regards,

Sisu, the robot

Finnair Customer Relations