Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
Posts: 740
IMHO the property is just fine (I didn't stay in a suite, so can't speak to those); it's exactly what you expect from a Centric, nothing more or less. Gym has great views but could use better weight equipment and (especially) better A/C.
But: the staff and especially Christian are absolutely exceptional. Christian was somehow always around at any time of day/night, proactively greeting each guest in the lobby, by name (!!!), and making sure everyone had everything they needed. Just truly a phenomenal host, and he took a stay at a frankly forgettable Centric property and made it into an unforgettable experience. Highly recommended.