FlyerTalk Forums - View Single Post - UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
Old Mar 20, 2023 | 3:35 pm
  #67  
vnfilm1
15 Years on Site
 
Join Date: Sep 2009
Posts: 523
Originally Posted by Lux Flyer
Try again because if whoever you are talking to told you the quoted part I kept it is a giant indication they don’t know what they’re talking about. And them saying their system is more correct than the operating carrier’s is never a correct response.

(award deposits can be done up until the time of departure)
Thanks for information about award deposit . I will contact United again to see if I have any luck. It is very stressfull to deal with the unsure of my EVA award ticket.

I can wait near the day of my departure to see how it goes. I am afraid ,by that time, although I see the confirmation on EVA website, but if United system do not update, it will cancel my EVA flight automatically (and 24 hrs before departure) and I do not have my PTE -SFO flight after arrival in Taipei .

@ jsloan & emcampbe :

Thanks for your guidance

To clarify:
1) I have tried to contact EVA 1 (800) 695-1188 several times and the phone line is busy and does not go thru.

2) I use the new e-ticket number (received from United system, after made the changes), not the old e-ticket # . EVA website show the status "confirmation", and new e-ticket # list below that , matching new e-ticket # showing on the receipe, which United sent to me.

3) I did try to look for a new flight (BKK-SFO), but it cost a lot of more miles now for an award ticket.
when United agent rebook the BKK- TPE segment, I do not know how she did it . But I see the miles deposit back, then deduct from my account .

Can you please confirm if this information is correct
I read online that "any flight (booking with United), if listed as waitlisted status , will automatic cancel 24 hrs before departure .

I travel with an elderly and affraid that my EVA flight will be cancel by United system, if the (TPE- SFO) flight status is on waitlisted on United website . Will there be chances that will happen or I worry too much.

Last edited by WineCountryUA; Mar 20, 2023 at 4:01 pm
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