Of course, this is the answer, I'd expected from you.

No, there is no "visible" causality, but there is a "soft" knowledge that there is a positive correlation between behaving properly and getting a result (somewhat) matching with what you want, and, as well, the correlation between misbehaving (be a jerk) and NOT getting what you want. I usually get what I want, and you do complain again and again, about CX's "misbehavior", not getting what you want. Just a little difference.

Is it that "strange", these availability options showed up "suddenly" ? Nop, such an extra redemption availability is added occasionally throughout the year, so, people in control can - when dealt with properly - think, "OK, let me add some now, and see how this works out". Of course, for them, there is always a "risk", that those asking for the added availability go to the competition or go for a cheaper option anyway. On top of that, extra availability sold now, gives the opportunity to ask more money from subsequent customers, later-on.

Those deciding about extra redemption availability probably have no direct contact with OP as well zero options to notify OP, and the same may be an uncertain item for the person(s) handling this at the call-center. So, instructions from CX to OP would be a difficult item. The people in control can, for example, "just add" the availability and see what happens. If not solved, within a few days, just remove again.

This is all about "how to control and benefit positively from fuzzy situations", just not suitable for people with a door-bangers approach. Read my writings, and you (can) get a grasp........