FlyerTalk Forums - View Single Post - Last-minute reservation booked with Miles for family emergency - lessons to learn?
Old Mar 19, 2023 | 7:22 am
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NickB
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Originally Posted by LeonS
*Question: is this normal?
Yes, pretty much so. The trend across the airline industry is increasingly towards less and less flexibility (or rather monetizing flexibility by having substantially higher fares to enjoy such flexibility). On that particular issue, AF and KL changed their terms and conditions of carriage a few years back to impose extra charges for retrieving baggage at an intermediate point.
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