Originally Posted by
Cambo
I'd not be surprised, if this was due to your polite and "flexible" way you interacted with them. Have them happy to "serve" you, and they will do their best to "create" something. All my CX cases (and some AY too) got resolved around this line of interacting. AY for example initially a full-blown "njet" and after 2 more times calling in, they had adopted the mechanism I originally suggested.
I don’t read any causation in
aquaroohi’s previous interactions with call centre and what revenue chose to make available in inventory today.
As said in post #23
aquaroohi found the inventory on his own today while researching a companion award, not call centre agents making inventory available during a call with them or agents calling him back today to tell him there is inventory.