Originally Posted by
aquaroohi
i absolutely asked this, and this was my backup plan if I wouldn’t get companion award. Issue would be baggage allowance bw J and Y. They said I would need to book them separately and they can help me link them.
but, good news!!! The exact flights became available today and I was able to successfully book them right away, so my problem is solved now. I was working on the logistics of a companion award and just happened to check at a very random time.
thank you for all your inputs, this interaction has been very informative.
Good news.
I'd not be surprised, if this was due to your polite and "flexible" way you interacted with them. Have them happy to "serve" you, and they will do their best to "create" something. All my CX cases (and some AY too) got resolved around this line of interacting. AY for example initially a full-blown "njet" and after 2 more times calling in, they had adopted the mechanism I originally suggested.
Have realistic items/questions/suggestions, don't demand a solution on the spot and gradually, a solution pops up, you can live with, etc. That's what I do, as described several times, and it (usually) works...... No need for courtrooms, or threatening with that.