My recent weeklong stay here was generally very good.

I used a TSU and received a regular regency suite. At check-in, I said I would need the 4pm check-out and was asked if it would be possible if I was moved to another room around midday on the day of departure due to the limited availability of suites. I'd never been asked that before and it was a minor inconvenience but I went with it anyone. The suite was on a low floor and I heard street noise through the night. It's a fantastic use of a TSU, though. The suite is very spacious and well-appointed. As usual, linen was changed daily despite the whole 'We care for the environment' card next to the bed. Why hotels get it so wrong is beyond me. There were multiple bottles of water provided each day. When I realised I'd forgotten my running shoes, I feared exercise would be off the cards. Imagine my relief when the Hyatt Has It card listed running shoes as available for purchase for THB10,000 (plus VAT, of course).

Chairs, in both the Regency Club and restaurant, seemed wrong. In the lounge, many were made of heavy wood. It was impossible to move the chair (e.g. to get closer to the table or push it back to get up) without making a raucous. In the restaurant, the tables that are placed with the sofas have chairs that are either too low or tables too high. Throughout the restaurant, the chairs are more suited to lounging than dining. Same too at the breakfast bar in the restaurant (where they seem to be inclined to seat the solo traveller) with the chairs being ill-suited to dining. The juices and daily energiser rotation were particularly good. Aligned with the lie about caring for the environment, plastic straws were available at the drink station. Hyatt's July 2018 press release is, of course, pure lip service.

The Regency Club is a very nice space. There seemed to be a strong desire for staff to prepare the alcoholic beverages for guests, rather than self-serve. This may be a local law thing. Service on the whole in the lounge (and even sometimes at breakfast) was a bit over the top for my liking but I suspect this is more about Thai hospitality than anything else. I can do without being asked every 15 minutes if my plate can be taken or if I'd like another drink, particularly when I've got a mouth full of food. It's pretty unusual in my experience to see a chef cooking up food live in a lounge. There were always at least five hot options.

Breakfast was available in the restaurant or the lounge. In the restaurant, I thought the offering was extensive, with several menu options available also. I think having scrambled eggs available on the buffet rather than by order would be a better move.

I ordered ice through the Hyatt app on two occasions and both times it was delivered in six minutes.

I did find there was often a wait for an elevator. On one occasion, the elevator issued must have sensed my dissatisfaction: when I got in, it said something like 'We apologise for the wait'.

The pool area is very nice. I would have thought it was too small for the size of the hotel but I never saw it more than half full. The sun loungers have a one-hour time limit, according to signs hanging from them.

Beyond housekeeping, the other big disappointment was that points are not earned for laundry, apparently because the service is outsourced. For the cost of getting one shirt laundered at the hotel, I could have got two kilos done at any number of laundry places within a stone's throw of the hotel. Alcohol also doesn't earn points which I confirmed was a hotel decision, not due to local laws.

I arrived into BKK on an overnight flight so with no hurry to get to the hotel, I took the MRT (or the metro, I get them confused). It required one change to get to Nana station which is connected to the hotel by overpass. The total cost was about THB60, I think and took over an hour. Heading back to the airport, I took a Grab for THB330 including tolls. That journey took an hour.