[QUOTE=jcallows;35095692]Were you able to use your card at first and then you couldn't later? They probably asked you to fax copies of your ID, receipt and card. Did they tell you your ID wasn't clear and that it was in "reversed image format" and that you needed to fax it again?[/QUOTE

Mine involved lost cards, When I called to report them lost/stolen I was told the same thing you were. When I called to follow up I was told the exact same thing you were, I demanded a supervisor who was in Texas and she was great. She figured out the card ID (as it was basically sequential to the one I did not lose) but she said she can’t help as US bank doesnt let her see everything. I believe USB uses BHN for some back office stuff as the first USB rep kept telling me my $200.00 card replacement card was mailed. That I thought was wierd as that was a BHN MC from Staples with no connection to USB.

Do I contact the AG for the state I bought the cards in, the state I live in or the state that USB is registered in? I am also sending copies to the other financial institutions which monitor these GCs