I talked about this in another thread but I told them about a really bad experience my husband and I had last year (got to our room, pulled back the sheets and discovered a huge bloodstain on the bed -- I mean, it looked like an episode of Law & Order). Called the FD. So they came up with a fresh set of sheets and told us to change the bed. We stood there, dumbfounded for a couple of seconds, then told the gentleman that we were not going to strip the bed and change the bed and, btw, deal with bloody sheets, all at midnight. That's not our job. So about half an hour later, we were given a smaller room with less of a view. But we didn't have to deal with bloody sheets and we could sleep. Nice way to start a family Bat Mitzvah weekend. Yikes!

Got an email from Ambassador, telling me she had noted all of this and it would be used in training. They are very sorry. She asked where and when it happened. I let her know. They gave me points for it, which I told her was not necessary, since it's not why I told her about it. We were just really shocked and disappointed. I compared it to a really good weekend we had at the Sheraton Commander, where we were treated really well the whole time -- just warm and friendly, a whole different vibe.

She asked me about an upcoming trip my husband and I are taking, and what they could do for us. We asked for a couple of things. She said she would e-mail us. She was quite nice and helpful.

It seems to me they are listening. Hopefully, this will lead to improvements for all Marriott guests, not just Ambassador elites.