Originally Posted by Door5L

I am a fan of BA generally but would never book BA to Japan again given that other airlines offer a customer focused experience. I have learnt my lesson so future bookings have to either be with JAL as part of the OneWorld or I am going to pay to use ANA’s premium economy which actually includes lounge access for those of us without their frequent flyer status. I would welcome any BA manager or crew comments on why the service on this ultra long flight is so poor compared to their competition or even code share partners.