For once, something BA did worked in my favour. I was flying to Pisa and then train to Florence and was due at Heathrow the night before (as coming in from Istanbul). GGL line answered after one ring and was able to change outbound to Bologna(and later in the day so I get a decent night's sleep) and the return Florence to London City which is perfect as I loie closer to City than Heathrow.

I had my options ready to make is easy for the agent and he was happy to make the change so the message is to know what you would like to do and perhaps it will be possible!

BONDY