FlyerTalk Forums - View Single Post - Refund for Paid Upgrade?

Mar 15, 2023 | 12:31 pm

#72

Howard

Join Date: Dec 1999

Programs: UA Plat/1MM, AC 25K, Marriott LT Platinum

Posts: 467

I recently purchased a paid upgrade on AA and it had an approach that favored the customer more than UA:

(AA) If you cancel or change your trip, you can request a refund to trip credit for the value of your upgrade.

I wonder if we could get UA to change its policy to align with AA. I would actually buy paid upgrades from UA more often if I knew that if I cancelled the flight, I could get travel credit for what I paid for the upgrade.

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