Originally Posted by
LeoNYC10
I am flying with my family soon on AA economy internationally from JFK.
A bit amused at the number of very negative 1-2 star reviews about the AA experience on Tripadvisor and other sites, including international flights (which I think are usually better run and financed, have free food, drinks, etc.).
I usually fly Delta from JFK or United from EWR internationally - both of these have much more positive ratings and reviews.
Why is AA getting so many negative reviews? Is it really worse (on the whole & on average) than United and Delta (focusing on the international flights from the US)?
Folks who don't really know how airlines work are likely to have bad experiences, then complain loud and long. If you take only one flight a year, and that one flight is disappointing, that's 1 out of 1 flights.
More experienced travelers understand better how airlines work and avoid the newbie mistakes. They might have 1/50 disappointing flights.
We get this all the time on FlyerTalk. Recently someone wrote that they were asked to move "food" from the overhead bin and put it under the seat in front of them. Never did they, in dozens of messages, say exactly what kind of "food" they were talking about. A box of packaged granola bars? A crockpot full of steaming hot chili? Who knows? They wanted the others on FT to commiserate with the terrible way they were treated, shading the account to favor themselves.