FlyerTalk Forums - View Single Post - Award travel w/ seat upgrade refund
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Old Mar 14, 2023 | 2:32 pm
  #5  
VegasGambler
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,906
Originally Posted by USFlyerUS
That's what I assumed the OP meant - MCE fees or some such.
It's important because different fees have different rules.

Regardless, I would email customer service, explain the situation, and ask if it was possible to get a refund or credit. There are rules, but exceptions are sometimes made. Last year customer service allowed me to get travel credit for a basic economy ticket with SWUs attached because my destination (Korea) changed their COVID policy and I didn't want to go any more. There was no arguing -- i asked and they said yes, the first time.
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