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Thread: How bad does onboard catering need to get before UA invests in improving it?
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Old Mar 14, 2023 | 12:02 pm
  #209  
bocastephen
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Originally Posted by UA_Flyer
May be it is as simple as management incompetency....
Well given the huge loss they are about to report....

But deeper than just incompetence, it's arrogance and hubris. Real leaders don't announce their product is the best in the world - they let the product speak for itself. Unfortunately when the United product, specifically the premium cabin speaks for itself, what we hear is "I need help!"
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