If you travelled the day the Oscars party were going out that’s likely why the business class desk was very busy.

The US still requires Covid certs. Hence Verifly. Ridiculous yes. But not exactly under EI’s control.

I’ve never seen European charging outlets in the US. Can’t imagine why we’d have the reverse here.

Mostly I find the food and drink offerings are good. Although staff do tend to disappear once it’s served.

Overall I think your criticism is harsh. As noted EI is now a premium budget carrier. Not all bells and whistles but very good value.

I’ve taken two J flights in the states. One United, one AA. Neither approached EI’s offering and were not, imho, good value. The United in particular was shocking.

EI do reasonably well I think.