Friday (3 days ago), forgetting that I had 9 open AmEx charge cards, I did 2 applications. The first (Biz Plat) was instantly approved. The second (Biz Gold) went pending. Multiple calls to both numbers in the quote below resulted in the same message “computer system for our representatives to look at this information is down, call back later”. Only after posting and reading here did I realize it might be the 10 charge card limit.
Called again next day (Saturday), same message at both numbers. Called customer service yesterday (Sunday), closed 3-4 accounts, each 1-2 years old. I could see the closed accounts on the mobile app immediately.
Called both numbers today (Monday), same message. Called Biz Gold customer service and Biz Plat customer service, each call asked and was transferred to Global New Accounts. Both times the New Accounts agent put me on hold to speak/email with “the back office”, both times told still in review, will get an email in 3-5 days. Both times I was told I could not speak with the back office.
I’m not certain I was actually speaking with a recon agent/credit analyst. Both Global New Accounts agents were overseas and had accents and apparently could not actually do the review and make a decision, all my past recon calls the agent has been in the USA with no accent and was the actual person to review and decide.
Originally Posted by
diesteldorf
… after I called in and closed one of my cards, the new app was immediately approved. …
Originally Posted by
diesteldorf
I either called the number on the back of my Amex Platinum, or the reconsideration line 800-567-1083 or 866-314-0237. Once I spoke to an agent and confirmed I was rejected for having too many cards, I closed one. That agent conferenced with another agent to confirm the account closure, and my rejected application was immediately approved. Good Luck.
Originally Posted by
I Love to Travel
It took an agent to manually verify the closed account, do what needed to be done, resubmit and get the approval a few hours later.
Originally Posted by
I Love to Travel
… After explaining that I had cancelled an account a few days earlier, she had to verify that it had been closed, agent did whatever she needed to do to the application, she then resubmitted it and I got the approval a few hours later…
How recent were these experiences? Were you able to speak with a true recon agent/credit analyst? How were you notified of, or become aware of, their decision after the call? Thank you.
Edit: Happy Ending: After making the 2 calls this morning (Monday), I next checked email ~6 hours later and saw an email timed ~5 hours after the calls ““You've been approved. American Express® Business Gold Card ACCOUNT ENDING: XXXXX”. Thanks to all who replied to my posts during this difficult time.
I’m still not sure why I couldn’t get through to a recon agent for 3 days, including a trial call just now, ~5 hours after email receipt, when I heard the exact same message. I don’t know if it’s a targeted message (based on inputting last 4 and ZIP code) or a true statement, certainly do not know how long it will last, hope it’s not the end of customers being able to speak with an AmEx recon agent.