Originally Posted by
DominicB
I'd be fascinated to know from those wiser than me on here what he should be expecting or demanding from BA by way of refund and/or compensation. Surely BA must pay the DL ticket to ATL, and also refund the AMM sector (whatever they deem that to be worth). Given that they caused him not ever to get to AMM, is he entitled to EU260 for arriving so late into LHR (or for never arriving into Jordan)?
He would have the choice under EC261 Article 8 to either rebooking to a new date, or reimbursement of the entire trip, including the flights actually taken, provided he can demonstrate that the trip no longer serves any purpose in relation to the original travel plan. And probably EC261 compensation Article 7 if the delay was cause by the handling difficulties discussed elsewhere. More details in the main EC261 thread.