Originally Posted by
willcheney
This is what I received in email from Hyatt:
“The terms for the Guest of Honor are as follows:
"(i) Guest of Honor: If a Globalist gifts a Free Night Award to another party in accordance with these Terms, the recipient will be treated as a “Guest of Honor” at the applicable hotel or resort. This means that the recipient will receive all In-hotel Benefits that would have been provided to the Globalist, had (s)he redeemed the award him- or herself at the applicable hotel or resort. Gifting of an award is subject to the limitations and restrictions set forth in the Gifting an Award section of these Terms. Guest of Honor benefits are available only for gifted awards that are redeemed at a participating Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Thompson Hotels, Alila (some locations only), JdV by Hyatt, Destination by Hyatt (both participating Destination Hotels and participating Destination Residences locations), Caption by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva or Hyatt Zilara hotel or resort. Not valid at Vacation Ownership Properties."
Because you will be there and will be provided your benefits, we would not also provide the same benefits to your guest.”
This last part (in bold font) I believe is the Hyatt customer care agent’s interpretation of the T&C, which I do not agree with. But I am not sure if there is much I could do at this point.
In general I think front-line agents are useless. Hyatt has replaced (or maybe they left themselves) so many customer service people that most of the new ones don't know much.
Even many concierges aren't up to snuff, so you can imagine how it is with just a general agent.